Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at info@foodierealfresh.com
The meals
Our meals are individual servings intended for an adult. On average, our meals weigh about 400gr per dish.
We use freezer/microwave friendly and recyclable containers. You do not need to return the containers. The containers bases are compostable and the lids are recyclables.
P.S.: Remember to remove any plastic containers with sauces or dressings when reheating. These containers are not microwave safe.
THERMAL BAG: If your order was delivered on our Thermal Bag, please leave the bags at the point of delivery to be collected for our drivers during their delivers.
Upon receiving your delivery, choose the first 1-3 meals that you would like to enjoy first and refrigerate them, the remaining meals are best kept fresh by freezing them. All meals should be eaten within 6-7 days. We do not guarantee freshness after this time.
Unfortunately we cannot accommodate any food allergies. We cook in a certified commercial kitchen that is used by other teams who may have used ingredients that include your food allergy. All our equipment and cookware are properly cleaned and sanitized at all times, however for an added safety measure, we cannot accommodate any food allergies.
Order
We will accept any orders placed from Sunday late-afternoon until Thursday at 11:45 p.m. and will be delivered on next Sunday from 5:30 to 10 p.m.
P.S.: You will receive a text message before your delivery with your 10min delivery window as well as a delivery confirmation. Please note that there may be delays that are out of our control such as weather, traffic and road closures. Our drivers will do their best to guarantee delivery times.
The minimum order is $80.
Click here to knowing how it works.
Delivery
Please provide us with detailed information such as your buzzer code and unit number and any other instructions so we can deliver your meals right to your door. If your concierge has to receive your delivery, please notify them of your order and ensure that they will accept food on your behalf and to notify you of the delivery. We will follow your delivery instructions if no one will be home to the best of our ability.
We recommend someone be available to receive your meals at delivery. We will follow your delivery instructions if no one will be home to the best of our ability.
P.S.: We recommend refrigerating your meals within an hour of delivery. You will receive a text message upon delivery.
THERMAL BAG: If your order was delivered on our Thermal Bag, please leave the bags at the point of delivery to be collected for our drivers during their delivers.
The orders will be delivery on our Thermal Bag from your second purchase. Our team of drivers will collect the bags from customers during their weekly deliveries, please leave the bags at the point of delivery.
We thank our members for supporting our sustainability initiatives!
Toronto, Vaughan, Brampton, Oakville, Markham and Mississauga, Burlington, Etobicoke and Scarborough.
P.S.: We're working towards expanding our delivery areas. If we don't currently deliver in your area, please contact us at info@foodierealfresh.com and mention you would like to see your city added to our delivery zone.